Privacy Policy

Last Updated: October 28, 2025

Important: Handrail is NOT an official government application. We are an independent platform to help service members with their transition.

What Information We Collect

We collect minimal information to provide you with transition guidance:

Email address - For account access
Basic usage data - What pages you visit (anonymous analytics)

We do NOT collect: Social Security Numbers, credit cards, home addresses, or any sensitive personal information.

AI Chat Feature

Handrail includes an AI-powered chat assistant to answer questions about military transition. This feature is powered by OpenAI.

Important: Do NOT share sensitive personal information, Social Security Numbers, classified information, or private details in the chat. The AI is for general guidance only.

How We Use Your Information

Provide access to transition resources and information
Improve our platform based on how it's used
Send you updates if you opt in

We will NEVER: Sell your information, share it with marketers, or spam you.

Security

We use Clerk, a third-party authentication service, to securely manage accounts. All data is encrypted and transmitted securely.

Your Rights

You can request to see, update, or delete your information at any time. Contact us at support@handrail.ai

Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the date at the top of this page. Continued use of Handrail after changes means you accept the updated policy.

Questions?

Email us at support@handrail.ai